4️⃣Verifying installation status

This page describes how to verify that a website or app was successfully connected to Cookie3 Analytics

As of September 2024, the Website Analytics dashboards refresh data every 15 minutes. However, the installation status updates in real-time.

Verifying the installation status

To verify the installation status, access your "Manage Websites" panel and look for a green dot next to your added website.

If you've connected the Cookie3 Analytics snippet but the status check remains red, please allow up to 15 minutes for the status to update. During periods of high system load, it may take longer to index all visits.

Troubleshooting

Have you implemented Cookie3 Anlaytics snippet using Google Tag Manager?

Google Tag Manager (GTM) strips the data-* attributes by default, which can break the tracking. Please follow our GTM guide for instructions on how to integrate Cookie3 Analytics using GTM.

Does your site use a Content Security Policy (CSP)?

Implementing a proper CSP can significantly enhance your website's security by mitigating the risk of content injection attacks and unauthorized resource loading.

This policy allows scripts and connections from the cdn.markfi.xyz domain, which is necessary for the Cookie3 Analytics snippet to work correctly.Implementing a proper CSP can significantly enhance your website's security by mitigating the risk of content injection attacks and unauthorized resource loading.

Please ensure your website’s CSP contains the following lines: Content-Security-Policy: default-src 'self'; script-src cdn.markfi.xyz; connect-src cdn.markfi.xyz

Have you inserted multiple Cookie3 Analytics snippets into your site?

Inserting multiple snippets may compromise tracking accuracy. Please ensure you've added only one Cookie3 Analytics snippet to your site.

You don’t see your own visits in the Cookie3 Analytics dashboard?

Please ensure you’re using the latest version of the Cookie3 Analytics snippet, to ensure that the data is not filtered by content blockers and other extensions.

If you're not seeing your own visits in the Cookie3 Analytics dashboard, it could be due to several reasons. First, check if you have any ad-blocking or privacy extensions enabled in your browser, as these can interfere with tracking. Additionally, some browsers have built-in tracking prevention features that might affect the analytics. Try accessing your site from a different browser or device to see if the issue persists.

Are you seeing visitors only from your homepage?

If you're only seeing visitors from your homepage, it's possible that the Cookie3 Analytics snippet is not properly implemented across all pages of your website. Ensure that the snippet is placed in a common area of your site's code, such as the header or footer, that's included on every page. For single-page applications (SPAs), make sure the snippet is initialized correctly to track page changes.

Manually Verifying Your Integration

In some cases a manual check is required to verify if the snippet is properly installed on your site. In this case, the best approach is to check it directly in the website’s HTML source code. Below, we’ll explain how to do this:

1. Head to your homepage where the Cookie3 Analytics snippet should be installed

2. Right-click anywhere on the page and select “View Page Source” (the exact wording may vary depending on your browser).

Once the source code is open, search for the Cookie3 snippet:

• Mac: Press Command + F

• Windows/Linux: Press Ctrl + F

Type "site-id" in the search box to locate the exact snippet.

• If the src parameter correctly points to the cdn.markfi.xyzdomain, and

• If the “site-id” parameter matches the one you can see in your website configuration panel in the Cookie3 Analytics application

Are you not seeing data in your dashboards even after manually verifying that the script is properly connected?

If you've manually verified that the Cookie3 Analytics script is properly installed on your website but you're still not seeing any data in your dashboards, there could be a few reasons for this:

• The script might be blocked by ad-blockers or privacy extensions used by your visitors.

• There might be a delay in data processing, especially if you've just installed the script.

• Your website might have very low traffic, making it appear as if no data is being collected.

In other cases - please don’t hesitate to contact us either via Telegram, email or through the Intercom widget inside the application.